| Hello
Online Shark Poker Players,
Please
try to find the answer to your problem below. If you
do not or can not find the answer then go to our “Shark
Forum” and search our “Problems” column.
There is a “search” feature at the top of
the page. If you cannot locate help, then post a question
in the “Problems” area. Be specific and
one of our veterans will help you out. Be patient and
you will receive help there.
Q:
I can’t enter your site using my password.
A:
Always copy/paste the case sensitive password we email
you after sign up. If you lose it you can enter email
(username) and hit “forgot” on our home
page and we will resend. Also, you can reset it to something
easy after login. Edit Profile (on accounts page) will
let you do this. Many players are entering their favorite
password (not the one I send).
The
SharkPokerTour.com
, OnlineShark.com
, and our Forum all use different usernames and passwords.
Please write them down or use this great free
password robot:
RoboForm.
The free version allows 10 passwords. Get the paid version
for storing unlimited passwords and auto filling forms.
Highly recommended!
Q:
The Shark site says the Tourney starts on 01/01/05 at
9PM EST and the Poker site says start time is 01/02/05
1:00.
A:
Some sites use GMT time. We always use Eastern Standard
Time. So GMT would be the next day in above example.
Sometimes Poker sites use other time zones or have a
daylight savings adjustment to make our events an hour
off. Always check the poker software for “tourney
will start in XX hours XX minutes”. That is always
the correct start time.
Q:
I accidentally unregistered for a Tournament. Can you
resend my info?
A:
Sorry, no.
Q:
Why do I get so many emails from you and the Poker sites?
A:
You will get a ton of emails. This is one of the drawbacks
to playing Freerolls. The sites have earned the right
to email you by letting us play for free at their sites.
I email often to remind players of events and also to
profit so I can add more money to our events and operate
our sites. If you don’t like all these emails
direct them to your “junk” email area or
opt-out at the bottom. All the Shark bulk mails have
opt out areas at the bottom. If you don’t see
our opt-out area turn on “allow html” in
your email system, then opt out. Please do not email
us requesting an opt-out. It’s on our emails for
you to do quickly and easily.
Many
players set up a Hotmail or Yahoo free email account
just for poker emails and registrations. We DO NOT recommend
AOL. They delay, block or lose emails often. In fact,
our #1 complaint all time is AOL email holders getting
our tourney reminders late. Keep in mind that your online
bank email (Neteller, Firepay, etc) must match your
poker site registered email to deposit.
We are having a problem with "no shows" at
our tourneys. Many players sign up at every Freeroll
then fail to show. If you enter our Tourneys and something
comes up, please un-register at the site. Players that
consistently no show, have been blocked from future
events. Please keep a calendar and only sign up for
events you can make.
Many Poker sites do not have the capability to “kick
out” non sitting players early in the tourney.
Please do not complain or email us about non sitting
players ruining the game. We do the best we can. Steal
their blinds and practice your shorthanded play. It’s
a great way to build a stack early.
All Tourney entries go through our Poker sites, do not
email Shark Poker to enter you manually or request passwords.
We will not hand them out by email or post them in our
forum. You must be a logged in member to retrieve passwords
and play with our team.
Our
FORUM
is a great tool to learn your way around all our sites.
Here are some of the more helpful threads:
Introduction
to the Shark Powered Network
How
Do I get Free Shark Gear?
I
need the password NOW!
I
can’t login to your site!
I
need the complete Shark Calendar
If you can’t find an answer to your question above,
please go to our “Problems,
Help” thread here and post your question.
Our Shark Forum vets are very helpful. Be specific and
you'll get a quick response.
Thank
you, Shark Poker
|
